Card Benefits FAQs
It’s easy to redeem either online or by calling the ThankYou Service Center. Go to www.thankyou.com to view our entire rewards collection and add what you want to your Cart. From your Cart, you can place your order. You can also redeem for travel rewards online.
To redeem by phone, call the ThankYou Service Center at 1-800-THANKYOU (1-800-842-6596). Our hours of operation are from Monday to Friday, 8am to 1am ET and Saturday and Sunday, 9am to 9pm ET. Outside the U.S., please call collect at 859-283-8016. Speech/hearing impaired: 1-877-693-0218 or other Relay Service.
ThankYou Members who would like to redeem for a cruise, travel package or all-inclusive vacation should contact the ThankYou Service Center Monday through Friday, 9am to 9pm ET and Saturday 9am to 5pm ET.
There could be a number of reasons for this, including:
- If your credit card was closed and you were issued a new card, the built-in benefits that come with the new card may differ from your old one.
- The program or service has been cancelled.
If you have any questions, please call the number on the back of your card.
- You’re an authorized user on someone else’s account
- You have a joint account
- The billing statement is not in your name
- You recently opened a new account (it may take a few weeks to display)
- Your card currently does not offer this benefit
- Your credit card account is no longer active
- Reduce clutter and get your statement and most legal notices online only instead of in the mail.
- Receive an email notification letting you know when your statement or legal notice is available to be viewed in Citi Online.