Card Benefits FAQs
There could be a number of reasons for this, including:
- If your credit card was closed and you were issued a new card, the built-in benefits that come with the new card may differ from your old one.
- The program or service has been cancelled.
If you have any questions, please call the number on the back of your card.
- You’re an authorized user on someone else’s account
- You have a joint account
- The billing statement is not in your name
- You recently opened a new account (it may take a few weeks to display)
- Your card currently does not offer this benefit
- Your credit card account is no longer active
- Reduce clutter and get your statement and most legal notices online only instead of in the mail.
- Receive an email notification letting you know when your statement or legal notice is available to be viewed in Citi Online.
We reserve the right to update or make changes to these Terms from time to time in our sole discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of these Terms on this section of the Site. You can determine when these Terms were last revised by referring to the “EFFECTIVE DATE” section at the end of these Terms. Your continued use of Card Benefits through the Site after such changes have been made available to you means that you accept such changes.
USE OF CARD BENEFITSYou may use Cards Benefits only for your personal and non-commercial purposes and subject to these Terms, all applicable laws, rules and regulations and any agreements or terms with Citi, its affiliates or third parties to which you are subject.
PROGRAMSCard Benefits provides you with access to various products, services and Programs (“Programs”) provided by Citibank and its affiliates, as well as independent third parties, including Payment Safeguard, Emergency Payment Relief and FICO® Score. You can access all Programs that you are currently registered for on Card Benefits by visiting the My Benefits page.
Citi is not responsible for any third party Programs that are governed by their own terms and conditions. You agree that you shall only look to the third party Program provider for any matters in connection with such third party Programs.
Citi, in its sole discretion, may modify, enhance, discontinue or otherwise change Card Benefits and all content and Programs available through Card Benefits, in whole or in part, at any time without notice to you.
The fees and payment terms, if any, for all Programs shall be set forth within the Program terms and conditions which can be found on the Product Details pages or the applicable third-party site.
The information on Card Benefits may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any requests that you may place based on information on Card Benefits or elsewhere that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing or payment terms.
The information is for general informational purposes only. Some content may simply be our opinion. You should consult with your financial advisors before taking any steps regarding your personal finances. Nothing on Card Benefits is intended to be a substitute for professional financial advice or advice or assistance for the purpose of improving your credit, credit history or credit rating.
PROHIBITED USEYou may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on Card Benefits. Further, you may not use any such automated means to manipulate Card Benefits or attempt to exceed the limited authorization and access granted to you under these Terms.
ACCESS TO CARD BENEFITSYou may access Card Benefits without signing-in, but in order to take advantage of many aspects of Card Benefits, you will need to sign-in using your Citi® user ID and password through www.citi.com/credit-cards or www.citi.com. Once you do so, you will be able to see your credit card benefits and programs. The products, services and programs contained within Card Benefits are for your sole, personal use. You may not authorize others to use your products, services and programs, and you may not assign or otherwise transfer your products, services and programs to any other person or entity.
If you choose to sign into Card Benefits, you agree to (a) provide accurate, current and complete information about you as may be prompted by any account forms on Card Benefits ("Account Data"); (b) maintain the security of your Citi user ID and password; (c) maintain and promptly update the Account Data, and any other information you provide to Citibank, to keep it accurate, current and complete; and (d) be fully responsible for all use of your use and where applicable, purchase, of your products, services and programs.
If any credit account that you have with Citi permits you to make purchases or otherwise enter into any contracts or agreements, you will be responsible for all such activity undertaken under your user name whether you have consented to the use of your user name or not. You should never share your password with any other person.
You must notify Citi of any known or suspected unauthorized use(s) of your Card Benefits products, services and programs or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your user name or credit card information.
TERMINATION OF ACCESSIn addition to any right or remedy that may be available to us under these Terms, the Citi Online Terms and Conditions or applicable law, we may suspend, limit or terminate your account, or all or a portion of your access to Card Benefits, at any time with or without notice and with or without cause. In addition, we may refer any information on illegal activities, or violation of these Terms or the Citi Online Terms and Conditions, including your identity, to the proper authorities.
We may, but are under no obligation, to monitor your usage of Card Benefits to confirm compliance with these Terms.
COMMUNICATIONSCommunications and documents may either be posted to Card Benefits or emailed to you using the email address that you have provided to Citi Online or to us. It is your obligation to check for such communications and documents regularly, and to update your email address with Citi or any third party Program provider in the future if your address changes.
PROPRIETARY RIGHTSCitibank or the Program providers are the owners of all content, software, graphics, designs, Programs and all copyrights, trademarks and other intellectual property or proprietary rights contained on or used in connection with the Card Benefits. Except as set forth herein, you agree not to copy, distribute, modify or make derivative works of any materials without the prior written consent of the owner of such materials. All rights not granted under these Terms are reserved by Citi and the Program providers.
NO WARRANTIESTHE PROGRAMS, PRODUCTS, CONTENT AND SERVICES FEATURED OR ACCESSED THROUGH THE CARD BENEFITS PORTION OF THE SITE AND THE PORITON OF THE SITE ITSELF , ARE PROVIDED "AS IS" AND CITIBANK, ITS AFFILIATES, BUSINESS PARTNERS AND PROGRAM PROVIDERS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT, PROGRAMS OR SERVICES ON THE SITE. FURTHER, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, CITIBANK, ITS AFFILIATES, BUSINESS PARTNERS AND PROGRAM PROVIDERS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CITI, ITS AFFILIATES, BUSINESS PARTNERS AND PROGRAM PROVIDERS DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE CARD BENEFITS PORTION OF THE SITE OR ANY MATERIALS, PROGRAMS OR CONTENT CONTAINED THEREIN WILL BE COMPLETELY SECURE, UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE, THE SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CITI AND ITS AFFILIATES SHALL NOT BE LIABLE FOR THE USE OF THE CARD BENEFITS PORTION OF THE SITE , INCLUDING, WITHOUT LIMITATION, THE SITE, CONTENT, PROGRAMS OR SERVICES AND ANY ERRORS CONTAINED THEREIN THAT ARE PROVIDED BY THIRD PARTIES. IN NO EVENT WILL CITIBANK, ITS AFFILIATES, BUSINESS PARTNERS AND PROGRAM PROVIDERS BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR OTHER CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST DATA, LOST OPPORTUNITIES, COSTS OF COVER, PERSONAL INJURY/WRONGFUL DEATH, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER OR NOT CITIBANK, ITS AFFILIATES, BUSINESS PARTNERS OR PROGRAM PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then the aggregate liability for all claims under such circumstances for liabilities, shall not exceed the greater of (i) the amount paid by you for the Programs you have enrolled in through Card Benefits during the prior twelve (12) months or (ii) ten dollars ($10).