Included with Select Citi® Cards
Being Paperless is one way to simplify your life.
Going Paperless is a great way to reduce clutter and get organized, since both your old (last 12 months) and new statements are available online. You can view, print and save current statements immediately and request PDFs of past statements, at no additional cost. In addition, you will receive an email reminder each month when your statement is ready.
And as always, sign up for Citi Alerting Services for balance, payment and statement notifications.Set Up / Manage
Sign in to Citi® Online, go to the Benefits & Services tab and choose Manage Paperless Settings. Here you can select Statement Delivery Method to Paperless.
- Reduce clutter and get your statement and most legal notices online only instead of in the mail.
- Receive an email notification letting you know when your statement or legal notice is available to be viewed in Citi® Online.
- View and download statements from the past 12 months at your convenience.
There are no fees for receiving Paperless Statements and E-Communications.
Yes, your reward information can be found in your electronic PDF statement.
We automatically send you an email notification when your statement or a legal notice is ready to be viewed in Citi® Online.
Sign in to Citi® Online and go to the My Profile page to update your contact information.
No, when you sign up to receive statements online only, we will no longer send you paper statements via US mail.
No, cancelling your enrollment in AutoPay or Online Bill Pay will not affect your enrollment in Paperless.
When you report your card as lost or stolen, your account will be assigned a new number and your Paperless Statements enrollment will automatically transfer to your new account.
To cancel online, sign in to Citi® Online, go to the Account Management tab and choose Manage Paperless Settings. Select Statement Delivery Method to US Mail on this page. To cancel by phone, please call the number on the back of your card to speak to a customer service representative.
Customer ServiceCiti® Online Support
Outside of the United States,
Call Citi collect at: 605-335-2222
24 hours a day, 7 days a week