Included with Select Citi® Cards
As a Citi cardmember, you can be assured that we are constantly working to help safeguard your account.
We detect most fraud before you are aware of it. If we notice suspicious activity, we will contact you by text, email, phone or mail to confirm activity on the account. It's important for your contact information to be up to date so we can reach you promptly.
You can recognize Citi’s Fraud Early Warning text communications by the short code 95686. Citi’s Fraud Early Warning email communications are sent from firstname.lastname@example.org. We will never ask you to provide confidential information like passwords or social security numbers through text or email.
If the card has been lost or stolen, you can request a new card at the Replacement Card Page. If you prefer, you can reach Citi Customer Service at 1-800-950-5114 (TTY: 1-800-325-2865 for hearing and speech impaired services only).
Outside of the United States,
Call Citi collect at: 605-335-2222
(TTY: 1-800-325-2865 for hearing and speech impaired services only)
24 hours a day, 7 days a week