Simply sign on and select the program or service you want to cancel. You will find the Customer Service number to call to cancel along with the hours of operation.
Programs and services offered through Citi, for which there is a charge, include information in the offer materials for how the charge will be billed. If the program or service is offered through a Citi credit card, in most situations it will be billed directly to the selected Citi® Card. For information about a specific program or service, please refer to the offer materials or call Citi customer service at 1-800-374-9700.
When you sign on, we show you only those benefits that come with your Citi® Card, as well as the programs and services you already have or are eligible for.
Not all protection programs and services are included. If you have a question about another program billed through your Citi card that is not displayed, please call the customer service number on the back of your card.
When you see a plus, that means the program or service is available to you at no cost, however, first you have to take an action to be able to use the program or service, e.g., enroll in the program, set up Paperless Letters & Statements, etc.
The dollar sign means that the program or service is available for purchase.
There could be a number of reasons for this, including:
1. If the program or service you enrolled in or purchased has expired, it will no longer appear.
2. If your credit card was closed and you were issued a new card, the built-in benefits that come with the new card may differ from your old one.
3. The program or service has been cancelled.
If you have any questions, please call the number on the back of your card.
In most cases, all the cards linked to a specific User ID and password will be displayed on the My Benefits page. There are some exceptions, including the Citi Prestige card, Business Cards and Professional Cards. In addition, if you have a Shared Line, Shared Statement account, the secondary card will not show on the My Benefits page.
Each Citi® Card comes with specific built-in benefits and they can vary by the type of credit card you have.
Your card will continue to show online after you close your account for several reasons. These can include: until all programs and services added to or billed to the account are cancelled and/or expire, or until you pay off your balance. If you do not want your account to show online, delink it from your Citi online account. If you have questions, please call the number on the back of your card.
Now you can make purchases with confidence. For any reason, enrolled members may return unused, non-damaged covered purchases made while an active member to 60-Day Return GuaranteeSM, 300 W. Schrock Road, Westerville, OH 43081-2873 for a refund of the purchase price. Members can receive reimbursement for up to $250 per claim and up to $1,000 annually. 60-Day Return GuaranteeSM protection is valid for up to 60 days from the date of purchase, regardless of the store policy at time of purchase. Even covered items bought on sale or purchased as gifts are eligible for a refund of the price paid.
To enroll, go to the Paperless Statements detail page. From there you will be taken to your account where you can enroll.
To enroll, go to the Virtual Account Numbers product page. From there you will be taken to your account where you can enroll.
To enroll, go to the Citi Account Alerts product page. From there you will be taken to your account where you can enroll.
Your Chip Card will provide greater peace of mind when you travel by making it easier and more convenient to use your card for purchases at international merchants. It will also provide greater protection against fraud whether you use your card here or abroad to make purchases at merchants that use chip terminals to accept your payment. Many countries and merchants outside the U.S. have already adopted this technology, which has become the global standard. Approximately 1.5B Chip Cards have been issued globally, and there are 22MM point-of-sale chip terminals. By 2015, Chip Cards will be standard in the U.S. as well, and we expect to continue to see more merchants in the U.S. adopt this technology over time.
A Chip Card contains an embedded microchip that encrypts cardmember information into a unique code that significantly increases transaction and account data security when used at a chip-enabled terminal, and makes card cloning and fraud more difficult.
• At merchants who have chip-enabled terminals, insert your Chip Card in the chip-enabled terminal, and sign to authorize the transaction.
• At merchants who are not yet equipped with chip-enabled terminals, swipe and sign your name as usual.
• For phone or online transactions, nothing changes — simply provide your credit card number and complete your online transaction as you do today.
In addition to the embedded chip that provides an added layer of security at chip-enabled terminals, your card will also continue to have the traditional magnetic stripe on the back, enabling you to use it at merchants who do not yet have a chip-enabled terminal.
No. Today, your Citi Chip Card is a chip + signature card, so just sign your name like you currently do today to complete your transaction. There is no need to memorize a new PIN.
The embedded microchip makes cardmember information much more difficult to duplicate or copy, and provides enhanced fraud protection on your account when used
at a chip-enabled terminal. If your card is lost or stolen, you should call the number on the back of your credit card so we can issue a new Chip Card to you.
Please note: This sign-on for Citi® Benefit Builder will not access your Citi Account Online information.
By registering here, you can view all the benefits included with your Citi Card, add extra programs and services – some at no cost and even upload and save receipts, and more.
The card number you enter must be the one that is registered on Citi® Benefit Builder.
Your Password must be 6-50 characters and must include at least 1 number and 1 letter. It cannot contain more than 2 consecutive identical characters or any spaces. It should be different from your User Name and Citi® Account Online password.
- Citi® IdentityMonitor®
- Credit Monitoring
- Credit Score
- Internet Fraud Surveillance
- McAfee Products
Please enter the invitation code we provided in the offer you received.
Please enter your invitation code.
Sign on by entering your Citi User ID and Password Sign On
If you have not registered your card for Citi online services, please provide your Citi card information below:
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